Returns & Exchanges
Due to the perishable nature of our food products, Toronto GTA offers a satisfaction guarantee and accepts return requests within 24 hours of delivery for items that are damaged or incorrect. Please ensure all original packaging is retained to facilitate a swift resolution.
Contact Support
Email our Toronto-based customer service team within 24 hours of receiving your order, including your order number and clear photos of the items in question.
Quality Assessment
Our quality assurance experts will review your submission to verify the condition of the perishable goods and confirm eligibility for a refund or replacement.
Return Authorization
If a physical return is required, we will provide a prepaid shipping label or schedule a local courier pickup across the Greater Toronto Area at no cost to you.
Refund Processing
Once your claim is approved, a refund will be issued to your original payment method within 3-5 business days, or a fresh replacement will be dispatched immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing